Legal
Cancellation and Amendment Policy
What happens if you need to cancel or amend a confirmed booking.
Last reviewed: [Date to be confirmed]
Placeholder policy — this document is a structural draft for the VOYA Luxury demonstration build. It must be reviewed and approved by a qualified solicitor and compliance adviser before launch.
1. Overview
This policy explains how cancellations and amendments to a confirmed booking are handled. Specific windows and fees may vary by vehicle and are shown at checkout.
2. Cancellations by the Renter
- Cancelled well in advance of the booking start — full or partial refund, as shown at checkout. [Specific time windows to be confirmed].
- Cancelled shortly before the booking start — a cancellation fee may apply.
- No-shows — the booking may be treated as non-refundable.
3. Amendments
Requests to amend dates, vehicle or duration are subject to availability and may result in a revised price. Amendments should be requested as early as possible.
4. Cancellations by the Vehicle Partner
If a Vehicle Partner cancels a confirmed booking, the Renter will be offered a full refund and, where possible, assistance finding an alternative vehicle.
5. Exceptional circumstances
Where a booking cannot proceed due to circumstances beyond either party's reasonable control, VOYA Luxury will work with both parties towards a fair outcome on a case-by-case basis.